The Light at the end of the tunnel…
So, after calling Lenovo about my most recent computer failure, I escalated my call ticket to their Customer Relations department. It was going to take 5 to 7 business days for them to respond to the call.
I got the call last Thursday, the 13th. Steve was a nice guy, working at the corporate headquarters in NC. He explained that they wanted to take a look at the machine, so he was authorizing a return to his location for “high level” technical assistance. I explained how I purchased an extended warranty to have some one come to my home and fix the dang computer at a minimum of downtime on my work computer. And even with those efforts, I ended up having to send it to Texas anyway. And then it didn’t work and I had to send it back. I told him that even though everyone I had dealt with on the phone and in person was perfectly wonderful, I pretty much thought this fell under the “three strikes and you’re out” rule. I really liked my Lenovo (when it worked) and wasn’t interested in finding another computer, I just wanted one that WORKED.
So he offered me a new computer.
It turns out they don’t make my model anymore, so he had to customize the next most similar system to replace what I had. He placed the order that day, and the notification email came back as an estimated ship date of Aug. 20, with a 2 day UPS shipping. So I figured if I was really lucky, it would show up on Saturday the 22nd – but more than likely it would be Monday the 24th before I would see my brand new laptop.
I checked my email this morning and saw a notice from Lenovo. My computer shipped on Monday the 17th.
That means Tomorrow …. I will be checking out and falling in love with my new, working laptop.
Awesome!